JW Marriott Minneapolis Mall of America

The entire experience was amazing. Service and staff were great and super accommodating. Their signature complimentary welcome drink was so good. I have to figure out how to make it. The rooms are spacious and clean. And the proximity to the Mall of America was convenient. Beautiful stay from beginning to end.

Had a great experience similar to what you’d expect at most JWs. Great service, mostly nice amenities, an executive lounge for Bonvoy members, indoor pool, and the big appeal is that its directly connected to the Mall of America. You can even access the mall from the property w/o going outside. We stayed for my wife’s bday and they were accommodating and left a nice set of chocolates for us which was much appreciated.

If you're going to MoA, this is where you want to stay, it is SO convenient and the hotel/restaurant are great. I wanted to specifically call out Karen in Room Operations at this JWM. When I discovered, upon check-in, that I mistakenly made our reservation for 2, not 3 nights as I intended, I booked a standard room for our 3rd night as no suites were available for that one night and broke the news to my family after a long car ride...nailed it dad! My wife and I had our young kids along and the suite with bedroom works best, it was a mistake and we would've dealt with it fine for the extra day/night. The next day, before we had to check out and move to the new room I used the app to see if there was any chance of a standard room coming available on the same floor we were currently on to make the move a little more seamless. Karen from Room Operations has entered the chat. She took out her magic wand, flipped her cape back and told me she could accommodate that request if a standard room was our preference to which I told her the story of my mistake. In the hospitality equivalent of a "hold my beer" moment she worked her magic and let us know that she was able to keep us in our current room, the family rejoiced, dad saved some face and Karen gained some fans. It was a small but very meaningful gesture, she could have just as easily accommodated my request for a standard room on the same floor, but that's not Karen. She used her powers for good and I think we can all agree that the world is a better place for it. Thank you, Karen and the whole JWM - MoA staff as everyone was overly (in the best way) friendly and accommodating.

My husband and I stayed at the MOA Marriott to celebrate our 5oth wedding anniversary. Everything was perfection. The entire staff made us feel welcome. Our room was lovely and spotlessly clean. After our first night they straightened up the room in a delightful way that we’ve never experienced before. In-room dining was promptly delivered by cheerful staff and absolutely delicious. Easy access to the mall and valet parking made for a stress free stay. We would both highly recommend this hotel .

High quality clean with room service daily plus a night time follow up check wirh a chocolate! Back to the days when hotels cared!! Great experience and connected to the mall of America but you didn't feel it if you didn't want to

We chose this hotel to celebrate our wedding anniversary. Before our stay, we read many reviews that helped us make our decision, so I wanted to share my own experience as well. The check-in process was perfect, and the welcome tea was a thoughtful and touching gesture. The valet parking service was excellent. We stayed in an Executive Room and were more than satisfied. The view of planes taking off and landing was absolutely stunning. Since we were traveling with our child, the hotel’s direct connection to the mall was incredibly convenient. We were also very pleased with the room service and the concierge lounge. We loved the hotel so much that we've already made another reservation. We're truly looking forward to having another wonderful stay there.

This hotel is stunning & the staff is so kind! We would highly recommend if you want a great location - near the airport and attached to the Mall of America. Upon checking into the hotel - I met the sweetest staff member. The food and room service was excellent. The hotel was one of the cleanest we have seen since before covid - thank you! The only reason we have to minus a point is due to horrible beds. We are not sure why the beds were so terrible but it made for 3 sleepless nights (and aches). We had fun & long days at the Vikings game and exploring the mall - so a good night sleep was a must. We did notify the staff so they can look into it - switch the mattresses out.

I had an amazing stay at the JW Marriott Minneapolis Mall of America! The hotel is beautiful, clean, and very comfortable. The staff were super friendly and always ready to help with anything I needed. The location couldn’t be better — it’s right next to the Mall of America, the biggest mall in the U.S., and just a short drive from the airport. It made shopping, dining, and getting around so easy! The room was spacious and stylish, and the overall atmosphere felt relaxing and luxurious. I’d definitely stay here again and highly recommend it to anyone visiting Minneapolis!